The issues for iPods only include some very generalized issues that your customers may be experiencing. My issues was not available in the 4 options, and therefore I had to use a non-standard method of describing my problem by selecting button issues then using the “what steps have you taken to resolve” section to attempt to describe the problems I am still experiencing.
Because of the lack of an “Other, Please Describe” option, I have no way of being certain if anyone actually read the issue I described. Every subsequent email I received from Apple did not contain the comments I included.
When Apple received my product, they informed me they could not replicate my problem. Was this button issues, or the random track skipping and random resetting I am still experiencing?
Your support has not been beneficial and I feel as if I have wasted my time with them and money with your product.

Fucking  asshats.

UPDATE for anyone who cares, I was in Columbus this past weekend, where they have an Apple Store, and was able to get my iPod swapped out for a new at no charge to me.  Go  Genius Bar.